The Model is committed to protecting your privacy. Our private policy statement below will inform you on how and why we store your data, what type of data we hold and how it is used. Should you have any questions about please contact us (see below).
Your information in our system
When you visit our website you can do so without submitting any personal data. However, if you wish to receive our e-communications, book online for tickets, purchase membership or gift vouchers you will be asked to register with us. This involves submitting your name, address, phone number, email address or credit card details when applicable. This information is used to process your order and to provide you with the service you may have requested.
If you have provided credit card details, these will only be used for the purpose of handling an individual booking or order. You will also be asked if you wish to receive information from the Model. Your decision to have further communications from us is recorded on your record and adhered to. You can change your preference for communication with the Model at any point which will be recorded immediately. You will be given the opportunity to opt-out of any direct marketing campaigns, which we may engage in from time to time.
Your record on our database system holds the contact details you submitted to us, transactions you’ve made, a record of communications we would have sent to you, and whether or not you have given us permission to contact you and if so, what your preferred method of contact is.
Why we collect data on our customers
Collecting data on our customers informs us on how best to communicate with you and inform you about events, and also to present you with special offers at the Model that we judge may be of interest to you based on your transaction history. This information helps the Model understand more about who our audiences are and what their preferences may be. This information helps us make decisions around the conduct of our business.
How we collect information
Your data is collected in the following ways with your consent:
When you purchase a ticket (or tickets), a membership or gift voucher through the Model Box Office your name, address data, email and contact number will be stored in our Box Office system, TicketSolve. You may, of course, purchase a ticket (or tickets) without supplying the aforementioned personal data.
When you sign up for our e-newsletter online your name, address data, email and contact number (if submitted) will be stored in our Box Office system, TicketSolve.
If you contact us to let us know you want to receive information from the Model about upcoming events your name, address data, email and contact number will be stored in our Box Office system, TicketSolve.
How your Personal Data is kept confidential
In order to protect your personal data and to maintain its quality we use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data, such as credit card details. SSL encryption is designed to make the data unreadable by anyone but us.
We also have measures in place that limits the access to your information. Only those employees who need to come into contact with that data, to provide products and services to you, will do so. Our database system has high security measures in place and all activity on your record is password protected.
Cookies & Web Beacons
When you use the Model website information is received using cookies and web beacons about your visit. You can disable cookies on your computer by following the instructions outlined in your help function. However, you will be unable to purchase tickets or use any booking-related features once your cookies are disabled.
For statistical and strategic planning purposes information generated from cookies and web beacons helps us determine:
The number of first time and repeat visits. (this is identified by the IP address of your webserver)
The traffic on the website, pages visited, and length of time spent on the website.
The IP address of the users webserver.
The top level domain name used (for example .ie, .com, .net, .biz).
The previous website address from which the user reached us, including any search criteria used.
The number of visits which shows the traffic of users around this website (for example pages accessed and documents downloaded).
The type of web browser used by the website user.
Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
We do not pass this information on to any third parties.
Access to your Personal Data If you would like to review the data we hold for you on our database please contact us (see below for full details) and we’ll arrange for this information to be disclosed to. For security reason we will ask you to provide proof of identification. You also have the right to rectify or delete inaccuracies in your personal data, and to object to the processing of your personal data. Industry Standards